FAQ

This page lists questions that we have been asked or those we thought you might ask. If you don't see the answer to your question, please call Robert directly at 248-385-7377. 

Q) I can only see the products on the front page and/or I can't see any prices.

A) Our site is for wholesale purchases only.  As a result, we must approve each account. Please be sure to apply for an account. We will then review your request. Once approved, we will send you an email stating that you now have full access to the site.  You may need to log out and then products and prices that were previously hidden. 

 

Q) How long does it take to get approved for an account? 

A) Most are approved same day, but we will get back to you within 24 hours.

 

Q) Do you have a minimum purchase?

A) No. We also allow you to purchase as little as 1 item, you do not have to buy a case. This way you can keep a tighter inventory and just order what you need. It also allows you to try new products without having to commit to a whole case.

 

Q.) Do you have this product in stock?

A.) Our site is linked to our inventory management system. If the site shows that we ave it, it is in-stock and ready to ship.

 

Q.) How long before my order ships?

A.) Orders normally ship in 1 business day.

 

Q.) How do you ship?

A.) Most orders ship via UPS Ground. Smaller orders may go USPS. We also large orders via Freight. If your order is going to ship freight, we will contact you prior to shipping to get more details.

 

Q.) My shipment arrived damaged. What do I do?

A.) While it is rare that something breaks, it can happen. Please take photos of the damage and send an email (with photos) to Robert@PepperExplosion.com. Please do NOT discard the products until you hear back from us. In some cases, the carrier may want to inspect the damage themselves. All damage claims must be sent via email - phone claims will not be accepted - as we must provide the documentation to the carrier.

 

Q.) Can you ship internationally?

A.) Yes, please contact us BEFORE placing an order. The are special instructions that we need to provide you when placing an international order.

 

Q.) Will you ship a package to my a package/freight forwarder?

A.) When you are using a freight forwarder, we are only responsible for delivery to the freight forwarder. If there are any damages, the freight forwarder must notify us within 24 hours of delivery. If we are not notified within that time period, any damage or shortage claim will be denied. We are not responsible for what happens to your shipment once the freight forwarder takes pocession of the shipment. Should your package receive damage after receipt by the freight forwarder, you must work out any compensation with the freight forwarder.